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Government Contracting – Well Worth the Effort

Have you ever wondered why we have gained so many government certifications? There are several reasons:

Government Contracting
The public sector purchases goods and services, just like every other organization. In addition to making sure they get the best goods/services for the lowest price, the government is committed to supporting small disadvantaged businesses. You can consider this part of the government’s efforts to improve economic development. Prioritizing smaller businesses helps them compete against big players in the market and helps to even the playing field. It decreases market barriers, creates a catalyst for entrepreneurship and creates a more competitive and innovative marketplace.

Transparency
These certifications require a lengthy process that includes opening up to government entities, providing internal accounting, as well as the business owners’ private financial documents. The government wants to make sure only qualified individuals and businesses profit from this catalyst. At the same time, the government needs to make sure suppliers are financially responsible and able to perform the contract. Let’s not forget these goods and services are paid for by taxes, so making sure everyone benefits is vital.

We at Media Link, Inc. were just recently able to utilize our certifications to compete for a contract. The purchasing agency imposed a 30% set aside for small disadvantaged businesses. We were able to leverage our WOSB (woman-owned small business) and IL BEP (Business Enterprise Program) certifications to be eligible to apply. This entity was also eager to support veteran-owned businesses by imposing a 5% veterans’ goal. This created a unique opportunity to partner with another business and to compete for the contract together. Our partner was a small veteran-owned graphic agency that perfectly complements our services.

You can imagine how rewarding it was to get the award. Not only did this contract open us up to a new client, but finding a new partner makes both of us stronger. This contract resulted in the support of two small disadvantaged Illinois businesses. Please don’t hesitate to contact us if you are interested in teaming up or just curious about the world of government contracting in general!

The Unreachable Generation

You might think segmenting and defining your target audience is the most difficult step necessary to implement a successful marketing campaign, but this has changed tremendously when it comes to marketing to a younger audience. Nowadays, figuring out how to effectively reach younger generations is the new main challenge most of us face. The reason behind this is that we rely on user data to tell us who is using which platform when, where and how.

Millennials and especially Gen Xers, however, grew up in a quickly changing digital environment that made switching from one platform to the next as easy as never before. They grew up using chat rooms and social platforms like Myspace. Facebook then quickly became the new Myspace, followed by new platforms like Twitter, Instagram and Snapchat. Depending on their character and mood, teenagers and millennials switch between Pinterest, Tumblr and countless others. They might be using a mix of eight platforms one day and suddenly focus on their three favorites. Never has it been easier to abandon one for another thanks to smartphones and apps.

Tracking this generation is tricky, and where there is a lack of tracking, there is a lack of data. Without data, our decision-making process is impacted. Reaching this “Unreachable Generation” has become a major challenge, so we wanted to share a couple of sources we found useful:

“Forces of Change: The Unreachables,” Hearts & Science
“Reaching The ‘Unreachable’ Audience With Podcast Advertising,” Forbes
“Outside Voices: How Marketers Are Missing a Generation of ‘Unreachables’,” The Wall Street Journal

Welcome to Our New Website

Websites have become a second store front for most businesses. They provide cheap and easy access to information about your firm and its services/products and can also be an opportunity to contact you immediately either online or by phone.

Just as products and services need to adjust to customers’ constantly changing preferences, so do websites. This is why we at Media Link, Inc. are introducing our new website with a fresh look and concept.

The homepage gives you an overview of who we are and what we do. It displays our memberships, social media presences, and a couple of testimonials. It also provides links to blogs, information about our services, and access to our E-Blast to stay in touch.

The heart of a website consists of the sites talking about services and products. They need to be precise and intuitive to navigate. Our “Services” site summarizes what we offer and provides further links to our specific services in case you would like to know more about certain topics. In our case, these topics are:

Other elements of the website include sites about “Our Team”, “Media Link Software™”, “Certifications”, and our “Portfolio”. Needless to say, the web tree and design of a website always depends on the kind of business you are. It can be conservative or adventurous. Everything is possible.

Contact Media Link if you have any questions about website design or our services. We are here to help!

Search Engine Optimization (SEO)

Search Engine Optimization (SEO) focuses on making sure people who are looking for your goods and services online will find and explore your website. This primarily works though Search Engines such as Google, Bing and Yahoo.

This is basically a match-making process. An individual interested in good X types in certain search terms into Google. Google then selects websites that fit best to these search terms, ranks them, and presents them to the person requesting the information. This is where SEO comes to play.

Through SEO techniques, an advertiser can increase the probability of Google and other search engines finding a website, matching it to the search term(s), and ranking it in a specific order.

One way of doing this is through the placement of appropriate search terms/keywords on your website. The first step is to identify vital search terms potential clients are using to look for your product. Are they looking for “footwear”, “shoes”, or “Sneakers”? Do they add certain attributes such as “affordable”, “trendy”, or “for women”? It makes sense to select only the best search terms to ensure a good fit and prevent mismatches. Nobody likes to be directed to a website about flip-flops if you are specifically looking for classy dress shoes for a banquet. By the way, Google’s Keyword tool can help you find variations and estimate the average number of searches per month. This input will also help you with your paid search advertisements, which is a separate element of Search Engine Marketing (SEM).

The next step is placing these search terms strategically on your website. Here is where the structure of your website comes to play. It makes sense to create certain sub-sections that house corresponding search terms so Search Engines can easily recognize these terms. This structure depends on the good and services you are providing. Some firms might want to separate goods and services by brands, others by colors, and again others by price or special features – there is no “one size fits all” approach. These individualized pages should include pictures and links to useful internal web pages or even external ones. Getting visitors to interact with your page will greatly help you compete as it signals to the Search Engine that the content is indeed a good match – why else would someone continue browsing a webpage. Writing blogs about certain topics using these search terms will also help increase visibility and keep clients updated at the same time. Consider inserting a comment section to provide the option to give feedback and initiate a conversation.

If your website is relatively new and hasn’t experienced much traffic, you can increase your visibility by encouraging other websites/people to share your website. Google recognizes if a highly respected website directs people to yours by embedding your URL. You will basically profit from their good performance and reputation. This is probably the trickiest technique, but a great opportunity to become truly creative.

Last but not least: don’t stop improving! Use your Google Analytics data to refine your search term/keyword list and page structure. Experiment and find new creative ways of attracting paying customers who you might not even have considered, yet.

Marketing ABC’s for Small Businesses

When selling a product or service, marketing is the center point of success. From well established companies to start-ups, marketing helps you find your brand identity and establish yourself in the marketplace. There are several basic marketing strategies businesses can implement instantaneously without much effort and external support.

Establishing direct contact with your target audience is often the most effective and affordable way of advertisement.  Attend networking events with other professionals to build connections with colleagues in the industry and to inform them about what you do. Depending on your product/service, you could give out free samples to break the ice. These samples range from appetizers to brochures demonstrating your expertise. They help potential clients assess the quality of your products/services, but they can also create demand for products/services.

The virtual representation of your product is just as important as the physical. The marketing world today has taken to the internet, which means an online presence is a must-have. Having a professional webpage explaining your products/services has become an essential element and creating one has never been easier thanks to several online services. Ensuring your company’s webpage is mobile friendly is another milestone as the majority of people are now researching products and services on their phones and tablets.

Similar rules apply to your social media presence.  Creating social media pages on platforms such as Twitter, Facebook, Instagram, and Pinterest is a great way to reach your audience in a beyond targeted way. Every platform has its specific characteristics and many have a rather homogenous audience when it comes to age, geography, gender, and interests. Facebook is always a good start, especially as it gives potential clients the opportunity to interact with the company online. This interaction has become the new customer service, so actively cultivating your social media presence with posts and responses is necessary.

Once this has become a daily habit you can consider paid digital advertisement, although running a SWOT analysis once a year will help you determine where you currently stand, where you want to be, and how to get there. Generally, being organized, patient, and consistent are marketing virtues to value. Start with your marketing ABC, let it work for some time, evaluate results, and then adjust piece by piece by adding the D-Z of marketing.

Brand Architecture

An organization’s brand architecture matters. It organizes the relationship between main and sub-brands and determines the perception and reputation of each product and service provided. Let’s take Audi, Bugatti, Porsche and Lamborghini. There is no doubt these brands stand for high quality and luxury, but how would you feel if the Volkswagen Group, the owner of these brands, would offer these cars under their Volkswagen or SEAT brand? The cars wouldn’t change a bit, but the initial perception hearing Volkswagen 911 Turbo S instead of Porsche 911 Turbo S would loose its glamour.

Vice versa, loyal Volkswagen customers, fans of a brand dedicated to be accessible to all people (Volk = nation; Wagen = vehicle; Volkswagen = vehicle for the people/nation), would be confused seeing $25,000 cars standing next to $260,000 cars in Volkswagen showrooms across the US. Volkswagen has actually attempted to establish a luxury sedan under the Volkswagen brand in 2002 introducing the Volkswagen Phaeton, a $70,000-$85,000 vehicle that kept the distinct Volkswagen resemblance. Sales fell beyond short of expectations and production stopped in early 2016.

 

Surprisingly, even an international corporation like the Volkswagen Group violated these basic brand architecture rule of thumbs:

A successful brand architecture…

  • Is adaptable and flexible
  • Is simple and consists of no more than two/three levels of hierarchy
  • Has a strong dominant brand
  • Creates distinctive sub-brands whose audiences do not overlap (see Volkswagen)
  • Is based on sophisticated knowledge of the market and market segments

There is not a one-model-fits all approach when it comes to brand architecture. Every entity needs a distinct strategy taking into account the product/service provided, their target audiences, but also legal restrictions, especially when it comes to financial services.

Networking

Networking

The internet made it possible to establish a rich net of connections all across the globe. According to the six degrees of separation, we only need a couple of people who know someone who know someone to be linked to any person on this globe.

Being linked to someone doesn’t mean you truly are connected, however. Networking on an eye-to-eye basis simply cannot be substituted. Most frequently mentioned benefits of traditional networking include:

  1. Generation of Referrals & Advice: you might be looking for a new financial adviser or mobile phone carrier – rest assured: the person standing next to you has something to say about the topic.
  1. Industry News: we are all doing our best to stay informed reading newspapers and trade publications, but talking to a person who is experiencing the news on a daily basis in invaluable.
  1. Community: networking events connect you to your area’s community and creates a strong feeling of belonging. It makes you a part of a greater good and allows you to work for a better tomorrow for everybody in the community.
  1. Raising Your Profile: many networking events provide educational components. Be part of an expert panel or have a presentation about what made you successful. Be inspirational. Become relevant.
  1. Friendship: networking is business, but it can be so much more. You meet people who went to the same college, whose kids go to the same school, or who have the same exotic hobby. A simple conversation can truly connect you to a person.

We at Media Link embrace networking for the sake of creating better business, for a stronger community and for creating friendship. Whether it’s the Network @ Noon, Executives Club, Morning Network, PR Network Events, SBA & WBDC events or others please feel free to approach us and introduce yourself if you see anyone of us. We’d love to talk to you!

Source:

Top 9 Benefits of Business Networking

The Political Window

I know it feels like the general election is just around the corner, but did you know the Political Window in our area doesn’t officially start until September?  With all of these political and issue orientated ads already hitting the airwaves, businesses in our area will continue to see higher than normal pricing in many of their advertising venues through the end of this year.

Just to put this in perspective… in 2012, more than 6 billion dollars was spent on American political campaigns. In 2016, we’re looking at 4.4 billion dollars just going to television advertising and this certainly hasn’t been a normal primary season, so this campaign season promises to break a lot of advertising records.

So, what does this mean for your advertising?  No doubt it will be tougher to get into television, although there are many areas in television where the pricing is what it’s always been.  Although, keep in mind the programs you pick need to fit who you’re trying to attract to your business.  There are also a number of other advertising options.  Traditionally, we have found that political windows are a time when we see our clients experiment with other media they haven’t been used to using for their campaigns.

This time around, we’re seeing many advertisers place greater emphasis on digital and not just Facebook or Google.  They’re looking at other digital advertising platforms and social media platforms they haven’t delved into in the past.  This article speaks to what’s happening nationally; http://www.wsj.com/articles/campaign-ads-even-more-than-before-bolster-tv-stations-1452475987

Whatever your strategy to get through these next six months, please be open to change.  I’ve learned that when you embrace change, you grow.  This is especially true with this field.  All of our media continues to go through a metamorphosis and knowing how these changes can help you will only help your bottom line.

Searching for Meaning – Corporate Social Responsibility

The times of “being in it for the money” are over. People are now looking for more than high salaries – people are looking for meaning in what they do. The term describing this movement is corporate social responsibility, often referred to as CSR. Many large corporations such as Wal-Mart and Walt Disney have implemented a CSR campaign. However, not only large firms, but also small businesses have identified this to be an important staple in their day-to-day operations. Corporate Social Responsibility reaches from reusing and recycling materials, to caring about excluded groups of the population, to energy saving activities.

These methods are ever more important when looking for new employees or retaining staff. This is especially important in a time in which 86 million millennials make up the largest population group in the U.S. and provide a large labor force. These young people strongly tie their personal values to their career and bring innovative ideas to a business. This is supported by the fact that seven out of ten young adults consider themselves to be social activists and state CSR to be a major factor when choosing among employers.

At the same time these young adults are consumers and are looking to do business with companies that share their passion for social causes. Consumers increasingly want to be seen as good citizens, and this desire is reflected by their buying behavior. According to Landor Associates, 77% of surveyed consumers note it to be important for companies to be socially responsible. In the digital age we are living in, customers have more information and often share this information with fellow consumers. This may be a threat to companies engaging in unethical business activities, but an opportunity for businesses having CSR fully incorporated into their business concept. Corporate Social Responsibility is what defines a business and what makes it rise above competitors.

http://www.forbes.com/sites/insead/2013/11/12/corporate-social-responsibility-the-key-to-attracting-retaining-top-talent/#1ce48ffee73b

Why Companies Can No Longer Afford to Ignore Their Social Responsibilities

http://www.chicagobusiness.com/article/20140325/OPINION/140329895/corporate-social-responsibilitiy-is-millennials-new-religion

Customer Service in a Digital World

We touched on customer service in one of our blogs a while back, and we would like to use this opportunity to share a new emerging form of customer service with you.

The number of social media users is continuously increasing and at the same rate, their behavior is changing. In fact, according to Nielson, the Facebook messenger app was the fastest growing app in 2015. The behavioral change can be seen in that people now utilize Facebook messenger rather than ordinary text messages to chat with their friends and family. Additionally, more often customers would now rather reach out to companies on social media platforms than contacting the traditional customer service department. As a matter of fact, 67% of consumers have utilized a company’s social media presence to solicit a customer service response. Social Media has now become a fully recognized customer service tool for various businesses such as Starbucks, Nike, and Wal-Mart.

Facebook reacted to these trends and has undertaken several update to turn this platform into a full service customer hub. Among these changes are the “call to action” button that allows customers an easy way to get in touch and make updates on the direct messaging system. Now companies can track response rates and can even earn a badge based on how quickly that company responds to customer inquiries.

Many large corporations now have staff available 24/7 to ensure immediate response to customer inquiries on social media. This is especially important when operating globally, taking different time zones into consideration. However, Facebook as a customer service tool is not only important for multinationals, but also for small and medium sized companies.

To use this new tool successfully, follow some simple guidelines to ensure satisfied customers. First, make this platform a place where customers are encouraged to engage and feel comfortable reaching out to you. Often companies post questions or utilize online competitions to engage the customer. Make your customer feel like a part of your “family”. Secondly, companies need to ensure quick replies. Especially when utilizing social media, customers expect a fast reply. This not only applies to customer complaints, but also to positive statements made by satisfied customers. This leads me to the last point: let your customer know you value their opinion. Regardless of the nature of the comment, always reply in a friendly and professional manner and try to solve your customers’ issues in a timely manner. The way you interact with your customers can truly affect your business, because customer experience will ultimately increase or decrease your sales.

http://www.forbes.com/sites/miketempleman/2015/12/22/how-facebook-is-becoming-a-customer-service-hub/#1708a2fe758c

http://www.forbes.com/sites/blakemorgan/2016/02/01/5-ways-to-turn-facebook-messenger-into-your-best-customer-service-tool/#f88f7ac5d9e7