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Digital Consumerism

The Internet has played a vital role in changing the way businesses adapt to changing consumer preferences and how they retain customers. In the age of digital advertising, online shopping, and online reviews, having a strong digital presence is essential to connecting with your audience and stepping beyond creating awareness. The internet is unavoidable now more than ever with over 4.1 billion Internet users worldwide. These users are looking for places to share their opinions, research purchases, and connect with the brands they know and trust. Having a strong digital presence gives your customers a venue to reach out and interact with your brand in a way they never could with traditional advertisements like print or billboards.

With new technology has come new avenues for businesses to reach both their core consumer groups and new clients. The internet has become a central step in the sales funnel. Before making a purchase, 82% of smartphone users research the product or company online. Additionally, 45% of these users read costumer reviews before the purchase of a product. Whether a consumer sees an advertisement on TV, the radio, a billboard, or a brochure, consumers are extremely likely to research the company and their products or services prior to a purchase. At the center of a customer’s research is a well-developed website that reflects a company personality, values, and informs them about your produce offerings in a low-sales pressure setting.

Consumers’ need for knowledge hasn’t changed, however, their patience in finding that information has dramatically shortened. If they can’t find you without putting in a great effort, they will likely move on to the more apparent option. Fortunately, with the internet being accessible 24/7, the convenience factor of researching a company or product at any time is possible. However, you must be able to communicate your message quickly and succinctly, as the average user is only scanning for 10-20 seconds before leaving if their attention is not caught. First impressions truly are everything! It’s a simple correlation: a bad digital presence is bad for business.

An Intern’s Perspective (Blake)

Before this internship, I had next to nothing in experience in the world of marketing and advertising, so I never realized how much work went into advertising for companies. When I first stepped into this internship role, it all just seemed very overwhelming between all the projects from social media to having to create proposals for every single place where we wanted to advertise. My co-workers made it very easy to figure everything out, because they all were more than willing to help out whenever I had questions.

I felt like a big part of the company, because I was able to help with projects such as creating proposals and creating advertising campaigns. Experiencing the unique challenges helped me tremendously when it comes to overcoming hurdles and advancing personally and professionally.

I know I will not forget this experience, because of how accommodating everyone was in order for me to get the most out of this time. I am extremely grateful for Natalie on taking a chance on me and for the rest of the team for helping me out whenever I needed it, even with the probably excessive questioning.